FAQs
Questions? . We've Got Answers.
Find answers to common questions about our services, process, and what you can expect when working with MSI. Can’t find what you’re looking for? We’re here to help!
Frequently Asked Questions
What services does MSI provide?
MSI provides comprehensive security and integration solutions including security camera systems, access control, intrusion detection, network & infrastructure, system design & integration, Job Site monitoring services, and ongoing maintenance & support.
Do you service all of Southeastern Ohio?
Yes! Midwest Security & Integration proudly serves businesses throughout Southeastern Ohio. Our primary service area includes Ross, Pike, Pickaway, Jackson, Scioto, Fayette, Highland, Vinton, Hocking, Athens, and surrounding counties.
We provide commercial security camera systems, access control, structured cabling, network infrastructure, and security system maintenance for businesses, schools, municipalities, industrial facilities, healthcare organizations, and other commercial properties.
If you’re located outside our primary service area, don’t hesitate to contact us. We regularly travel for larger commercial projects and can discuss service availability for your location.
How do I get a quote for my project?
Getting a quote is simple. Contact MSI by phone, email, or through our online contact form to schedule a free consultation.
We’ll take the time to understand your project, discuss your security goals, and, when needed, perform an on-site assessment of your facility. From there, we’ll design a solution tailored to your business, property, and budget.
You’ll receive a detailed, no-obligation proposal outlining the recommended equipment, installation, scope of work, and pricing for your project. We specialize in commercial security camera systems, access control, structured cabling, and network infrastructure, ensuring you receive a solution designed specifically for your needs.
What brands and equipment do you use?
At MSI, we partner with trusted, industry-leading manufacturers to deliver reliable, scalable, and secure solutions for businesses of all sizes. We carefully select the equipment we install based on performance, cybersecurity, reliability, and long-term support.
Our preferred technology partners include:
Uniview (UNV) – Professional IP security camera systems and video surveillance solutions.
Axis Communications – Enterprise-grade surveillance cameras, analytics, and network security solutions.
Hanwha Vision – Advanced AI-powered security cameras, video management systems, and enterprise surveillance platforms.
ZKTeco – Commercial access control, keyless entry, biometric readers, and time attendance solutions.
Strata AI Cloud – Cloud-based video surveillance and AI-powered security management for organizations that prefer cloud-hosted solutions.
Not every project requires the same equipment. Our team evaluates your facility, security goals, and budget to recommend the solution that best fits your business—without overselling features you don’t need.
How long does installation take?
Installation time depends on the size and complexity of your project. Smaller installations may be completed in a single day, while larger commercial systems can take several days or be completed in phases to minimize disruption to your business.
Before work begins, MSI will provide a project timeline so you know what to expect. Our technicians work efficiently and professionally to ensure every system is installed, tested, and configured correctly before the project is considered complete.
Our goal is to deliver a high-quality installation with minimal interruption to your daily operations.
Do you offer ongoing support and maintenance?
Yes. MSI offers ongoing support and maintenance to help keep your security system operating at its best long after installation.
Our maintenance services can include system health checks, firmware and software updates, troubleshooting, equipment diagnostics, camera adjustments, and technical support when needed. We also offer service agreements that provide priority support and scheduled preventative maintenance to help maximize system reliability and reduce unexpected downtime.
Whether you need occasional assistance or a long-term maintenance plan, our team is here to help keep your system performing reliably.
Can you work with my existing system?
Yes. In many cases, MSI can work with your existing security system, helping you upgrade, expand, or replace components without requiring a complete system replacement.
Our technicians will evaluate your current equipment to determine its condition, compatibility, and whether it meets your security needs. If your existing system is compatible and reliable, we’ll recommend the most cost-effective solution. If certain components are outdated or no longer supported, we’ll explain your options and provide recommendations based on your goals and budget.
Our priority is to maximize the value of your existing investment whenever it makes sense while ensuring your system remains secure, reliable, and ready for future expansion.
What types of businesses do you work with?
MSI provides security and technology solutions for a wide range of commercial and public-sector organizations throughout Southeastern Ohio. We work with businesses of all sizes, from small local companies to large multi-site facilities.
Our clients include offices, retail stores, restaurants, warehouses, manufacturing facilities, healthcare providers, schools, churches, apartment and multi-family properties, municipalities, government facilities, and industrial operations.
Whether you’re securing a single location or multiple facilities, MSI designs and installs customized solutions that meet your operational needs, security requirements, and budget.
How quickly can you respond to service requests?
MSI understands that dependable support is important when your security system requires attention. Response times vary depending on the nature of the issue, service agreement coverage, technician availability, and your location.
We make every effort to respond to service requests as promptly as possible and prioritize issues based on their urgency. Many concerns can be diagnosed remotely, while others may require an on-site visit to fully resolve.
If you have a service agreement with MSI, your support options and response priorities will be outlined in your agreement.
Expertise You Can Trust
Years of experience delivering reliable security solutions.
Customer Focused
Your satisfaction is our top priority on every project.
Quality Solutions
We use proven technology and industry best practices.
Fast Response
We respond quickly to all inquiries and service needs.
Local & Reliable
Proudly serving businesses across Southeastern Ohio.
